Delivery Information

For all Webshop product order queries

Webshop email: orders@waterbabies.ca
Telephone number: 647 967 7946
Office hours are 9-5 Monday - Friday

Orders are delivered Monday - Friday
We don't deliver on weekends or Bank holidays
Happy Nappy delivery within Ontario $4.99 Applies if only Happy Nappies are being purchased. Canada Post Expedited shipping.  Ships next business day, and shipping to take 3-5 working days (but hopefully less!)

Within Ontario Standard: $14.99

Canada Post Expedited shipping.  Ships next business day, and shipping to take 3-5 working days (but hopefully less!)
   

Returns:

If you require an alternative size or colour for your product, please re-order via our website. We will be more than happy to offer a refund for any unworn items returned to us in their original and undamaged packaging within 30 days of placing the order. Please complete the returns slip included in your parcel with all details so that we are fully able to identify your return and process your refund as soon as possible. Please note that we will ONLY be able to offer a refund if these conditions are met and failure to comply will result in a delayed or unfulfilled refund.

The costs of returning any goods are the responsibility of the sender.

Please return any items in compliance of these conditions to the below address, within 30 days of receipt:
Water Babies Returns - 203 – 89 Tycos Drive, Toronto, ON, Canada M6B 1W3

Upon receipt of the goods we will give you a full refund of the amount paid for the goods returned. We are unable to cancel orders prior to dispatch as they are processed in real time. In the unlikely event there is a problem with your order where your goods are faulty or damaged, please contact us within 30 days of your order using orders@waterbabies.ca These conditions do not affect your statutory rights if the goods are damaged or faulty in any way.