FAQs
We know that getting into the pool for the first time can be a bit daunting, but we’ll be with you at every step of the way. To help you feel prepared, we’ve answered the most commonly asked questions. But if there’s ever anything you’re unsure about, do get in touch with your local office. They’re more than happy to help.
Your baby can start swimming with us straight from birth (babies under 12 weeks or 12 pounds can only swim in select pools). If your little one is premature, always check with your doctor before starting your lessons. As long as your baby is deemed medically fit, it should be absolutely fine for them to attend lessons once they are past their due date.
Babies love familiarity, so getting them used to the water beforehand will help them prepare for the lesson.
Having a bath or shower together is the perfect place to start. Laugh, play, splash and natter with your baby to reassure them that being in the water is a fun, safe place to be.
If you can, pop down to your local pool. You don’t have to be there long, but getting them used to the atmosphere of the pool will mean they’re more relaxed for their first lesson.
All you need is comfortable swimwear and a towel. Bring goggles if you’d like to go underwater too (make sure they have clear lenses). But don’t worry, if you’re not a confident swimmer you won’t be forced to go underwater.
Based on health guidelines, your baby doesn’t need to wait to have their vaccinations before starting their Water Babies journey. Our pools are kept well-sanitised, and so coming to swim is the same from a vaccination standpoint as any other group baby activity.
Happy Nappy – Every water baby* must wear our double diaper system at their lessons, which means a disposable or reusable swim diaper with an approved neoprene Happy Nappy or Splash Jammers over the top. You don’t want to be the party pooper of your lesson (literally).
Changing mat – A small roll-up one so you can safely change your little one on the floor.
Towel – To keep your baby toasty after their lesson.
Wetsuit – To help keep your baby warm if they are sensitive to the cold.
Warm hat – Little heads get cold easily after swimming. A hat helps keep them cosy on the way home.
*if your child is over 4 years old and potty trained, you need to wear Splash Jammers, but not a diaper underneath
We’ve had many babies swim with us with eczema! We recommend using prescribed barrier cream over the affected parts before popping them into a sun suit/ wetsuit (otherwise holding your little one will be quite slippery! If you’re ever unsure, please speak to a health professional for advice on your baby’s skin.
If it’s just the sniffles, then it’s fine to attend your lesson. But if either of you have a temperature, then best to skip class that week. If you or your baby have any significant illnesses, including flu, Covid-19, ear infections, chicken pox, vomiting or diarrhoea, then please stay at home.
We also ask that any sickness or diarrhoea symptoms have completely cleared for at least 72 hours before your lesson. When it comes to any medical condition, we always ask that you check with your doctor or health practitioner before coming along to your lessons.
If you or your child has a strep A infection, you should stay away from swimming lessons for 24 hours after you start taking antibiotics. This will help stop the infection spreading to other people.
Each of our facilities are different, but every pool provides changing room facilities which are suitable for you and your baby. Bringing a water proof changing mat also means that no matter where your lesson is, you can easily change your baby comfortably and safely.
For details on your desired pool, please ask your local office.
We only swim in pools which have been heated to at least 29°C, and most of our pools are at or above 30°C.
If your baby is under 12 weeks or 12lbs, any pool you swim in will be a minimum temperature of 32°C. Babies over 12 weeks and 12lbs can swim in 30°C pools and toddlers between 1 and 2 years can swim in 29°C pools so long as they are wearing a wetsuit. Don’t worry though, we’ll make sure you’re always in the right temperature pool for your little one.
Carers and babies need to be ready to jump in as soon as the class before them has finished!
For your first lesson we recommend giving yourself lots of time to get acquainted with the facility and make sure a wrong turn on the way doesn’t cause stress.
Once you know the facility, we recommend arriving 15 minutes before your lesson to give you and your baby plenty of time to get ready, but not enough time to be bored!
For babies, we’d recommend feeding one hour before the lesson starts – keep the meal a light one! But, if they need milk closer to the lesson, do go ahead and feed them.
For toddlers, we advise leaving an hour between them eating solid food and them swimming. If there’s anything that you’re ever unsure about, get in touch with your local office. They’ll be happy to help.
It’s absolutely safe for your baby to go underwater. That’s because they are born with a reflex called the ‘laryngeal reflex’, or ‘gag reflex’. This kicks into action when your baby feels water on their face, nose or throat. When your baby goes underwater, the soft tissue at the back of their throat (called the larynx) closes to block the entrance to the airway.
Using your little one’s natural reflexes from an early age, we prepare them to go under the water through word association. This means that as the reflex fades, controlling their breathing becomes a learned response.
But we’ll never, ever submerge a baby that isn’t ready or prepared to go underwater. You can be rest assured that your baby is in safe hands with us.
Program FAQs
Our Water Babies world, Oceans of Imagination, is an immersive swimming experience where little ones learn a skill for life. You’ll be guided by our team of Swimvincibles, on your own, individual swimming adventure. Every Team (Class Level) will be led by one of our swimming superheroes, The Swimvincibles. They’ll work towards progressing key swimming skills and collecting Water Babies Treasures along the way, with their Swimvincible leading the way. This includes everything from badges and stickers to certificates, highlighting your little one’s achievements as they travel through our program.
Teams are what we call our class levels. They represent where your little one is in their swimming journey with Water Babies, and what kinds of skills they are working on, with our littlest water babies starting with Team Pearl, and our big water babies swimming in Team Finn.
There are five Swimvincible Teams in total, and you’ll progress through a team in a year.
The Swimvincibles are a team of swimming superstars, who head up our swim Teams (Class Levels) at Water Babies. They’ll inspire and guide your little one through their swimming journey with us. Starting with Pearl for our new baby classes through to Saffi, Echo, Sculli, and finally Finn, as you head for independent swimming!
Joining a team is done mainly by age (but at times we will consider your child’s level of experience). Whether its Team Pearl, Saffi, Echo, Sculli or Finn, your local office will pick the class that is just right for your child’s level of development.
Mystery Island weeks are a chance to have extra fun and let imaginations run wild! We have few sprinkled through the year as special events in class, with a chance to get involved in a themed lessons such as Water Safety Week and Holiday themed lessons.
Water Babies badges are awarded at special celebratory Island badge weeks planned into our swimming calendar. There are three spread out evenly throughout each swimming year, which are collected on the way to achieving each Team Swimvincible badge.
Generally, you’ll get four Water Babies badges per year! There are three Island badges (Cloudfish Cove, Lighthouse Lagoon and Floating Forest) spread out evenly throughout a swimming year, which are collected on the way to achieving each Team Swimvincible badge.
Monthly Payment FAQs
We want to make paying for our lessons simple and easy for our swimmers! Rather than paying for three months at a time, we offer pre-authorised debit (and credit card) payments that allow lesson fees to be spread evenly across the month you’re with us. It also saves you the time and thought of having to remember to manually make payments!
All Water Babies customers will pay for their swimming lessons monthly by pre-authorised debit or credit card. Your monthly payments will be made on the 1st of each month for the number of lessons scheduled for that month.
All Water Babies customers pay for their swimming lessons by monthly payment. This allows for manageable and flexible payments. We don’t offer alternative payment options.
Yes, you can easily do this using your ‘My Water Babies’ account by logging in at my.waterbabies.ca.
Please contact your local Water Babies office. Contact details can be found on our website or on the bottom of any emails you’ve received from us.
You can update your card details in your ‘My Water Babies’ online account. Please make sure your details (card numbers and expiry dates) are updated and valid to ensure you are able to continue in lessons.
If you have a gift voucher, please let your local office know and they’ll deduct the amount from your initial booking. You’ll switch over to regular monthly payments once the balance on your card/voucher runs out.
Please note all gift cards purchased on the online store are only for products.
You’ll just need to give us a call or email to let us know if you want to stop your lessons, this will be in line with your notice period (one full calendar month’s notice)
So what are you waiting for? The adventure awaits…
Discover your local class today.
